Support
Answers to common questions, and how to reach us.
Getting started
How do I start a reading plan?
Open the Home tab, tap a plan to see what’s inside, then tap “Start this plan”. Choose the days you’ll read and a time for your reminder. Your first reading is then waiting on the Today tab.
Can I follow more than one plan?
Yes. Start as many as you like from Home. Each has its own days and reminder time, and My plans shows them all, with ongoing plans and completed plans in separate tabs.
I missed some days. What happens?
Nothing is lost. Today shows how many readings you’re behind, and “Catch up” moves your remaining readings forward so you can carry on from where you are, with nothing skipped.
Reminders
My reminders aren’t arriving.
- Check the reminder is switched on: Settings → Daily reminder, or the plan’s own time in My plans.
- On your iPhone, open Settings → Notifications → Luminverse and make sure notifications are allowed.
- A Focus mode such as Sleep or Do Not Disturb can hold notifications back until it ends.
- Open the app once after changing these, so it can schedule your reminders again.
Accounts and syncing
Do I need an account?
No. Choose “Continue as a guest” to read without one; everything stays on your device. A free account keeps your plans, progress, reflections and highlights in step between your iPhone and iPad, and keeps them safe if you change phones.
My iPad doesn’t show what I read on my phone.
Make sure you’re signed in to the same account on both, then open Settings and tap “Sync” at the top. Changes made without a connection are sent as soon as you’re back online.
I forgot my password.
On the sign-in screen, tap “Forgot your password?” and enter your email. We’ll send a link for choosing a new one. Check your spam folder if it doesn’t arrive within a few minutes.
How do I delete my account?
In the app, open Settings → Delete my account. Your account and everything kept with it are removed from our server straight away. If you read as a guest, use Settings → “Erase what I’ve read on this device”.
Your reflections
How do I save or print my reflections?
Open the Reflections tab and scroll to “Keep a copy”. Choose all your reflections or one plan’s, then “Save as PDF” or “Share as text”. A single reflection can also be shared from its own page.
Who can read what I write?
Only you. Reflections are private: they aren’t read, analysed or shared. See our privacy policy for details.
Emails
How do I stop the weekly summary or news emails?
Use the link at the bottom of any of those emails, or switch them off in the app under Settings → Emails.
Still need help?
Use “Send feedback” in the app’s Settings, or email support@luminverse.app. Every message is read, and we’ll reply as soon as we can.